Customer Testimonials
Fantastic service! I feel that my vehicle inspection was very thorough and the vehicle issues i had before service have been repaired.
Service tech NOEL is Very efficient in getting the work done Ken Garft Kia dealership
I always drove a BMW and decided to jump ship to Kia. I chose the Sportage hybrid. Drives great, a lot of safety features. Perfect size inside for my needs. Johnson was my salesman. No pressure for the deal and my time spent there was minimal. Well maintained dealership!
Very professional dealer who went out Of their way to give me a great deal and Free me from my vehicle lease early.
We arrived at the dealership 15 minutes before they opened and they were ready to go with our emergency situation. Thank you very much
Once again I highly recommend you see Richard and Johnson when you go. Congratulations to Richard on getting promoted since the last time I purchased a new 2022 Kia K5 in 2022. Once again, the customer service was lit. The way Richard and Johnson were honest and patient with me was amazing. I am very happy with my new 2025 Kia Sportage SX Prestige FWD in Wolf Gray. If you want Chick-fil-A or Disney customer service ask for Richard or Johnson. I will be back in 2028 to upgrade to a Kia Telluride. Thank you both for making it happen for me. Also shout-out ... Read More Facebook - Jul 26, 2025
Once again I highly recommend you see Richard and Johnson when you go. Congratulations to Richard on getting promoted since the last time I purchased a new 2022 Kia K5 in 2022. Once again, the customer service was lit. The way Richard and Johnson were honest and patient with me was amazing. I am very happy with my new 2025 Kia Sportage SX Prestige FWD in Wolf Gray. If you want Chick-fil-A or Disney customer service ask for Richard or Johnson. I will be back in 2028 to upgrade to a Kia Telluride. Thank you both for making it happen for me. Also shout-out ... Read More DealerRater - Jul 25, 2025
They had a good selection of vehicles and I found the one I was looking for. I could not find it in my state.
Great Job 👍 Johnson He really helped us work out a real good deal took care of us so thank you.
I've been going to this dealership for years took my previous kia optima for service then I brought my sorento from them and continue my service with them currently. They have great staff
G was the absolute best!!! She was extremely patient with us and helped me find exactly what I was looking for and for a great price. I would recommend her and this dealership to anyone looking to purchase a new car!
Derrick helped me get my car taken care of in a quick and seamless manner. I would definitely recommend
***Update***
Changed my rating to 5 ⭐️ John handled things with class and respect. He resolved ALL of my issues and will be the reason I come back in the future.
Bought a 2025 Kia K5, they scratched the hood of my car while washing to by hand. “Tried” to get it out but failed to do so. They also left damages on both rear doors while installing tint. Tint is bubbled at the tops of all doors. They also never installed door guards as part of one of their many warranties that they require in order to sell a car. I have ... Read More Google - Jun 9, 2024
I had an extremely enjoyable process working with Melo and Eran, they got me financed and figured out within the day for my dream car and shipped to my state. They also did an amazing job getting me warranty’s I’d recommend this Kia dealership to anyone who reads this truly.
Derrick from customer service was excellent and extremely professional, he delivered my car quickly, he was friendly and an excellent person, thank you Derrick for everything.
For starters, I bought my car here a year and a half ago and the experience was great! They weren’t super pushy, they gave me space, and were even patient as I went back and forth for days about making the final decision. When I came back to buy the car, it was an easy breezy process. I couldn’t be happier with my purchase and the staff here. Fast forward to now, I had to get the recommended maintaince done on my car. The service consultant, Jacob K. was super helpful, knowledgeable and professional! He was the first ... Read More Google - May 24, 2024
Adrian is the best! He knows how to take care of his clients. My vehicle needed repairs and he actually saw that I had a contract that I purchased at the time I bought my vehicle that took care of all the repairs. So glad I am here at Ken Garff.
Typically I don't leave many reviews but I thought why not give credit where its due. My 2018 Stinger unfortunately had a recent recall so I made an appt to get it looked at for a 7am Saturday appt. I surely thought my car would be there all day being that its the weekend and based on my past experiences with other dealerships and service. To my surprise they literally had my car out of there in less then an hr and Adriel J. who was my advisor promised to call me when the parts were in. Come Tuesday as ... Read More Google - May 15, 2024
Took good care of my car. As a recent widow I’m trying to keep my car up. Lexi was able to give me great info as what I needed in the future for my car service to stay on top of my keeping my newly paid off car in great shape.
5 stars
You can’t go wrong with Ken Garff Kia!! My car got rear ended, and I came there to trade it in, even though it had some slight damage, they gave me all the money for my trade-in and got me approved with a great rate, even though my credit isn’t the best. The salesman Ernesto Florez was extremely helpful and knowledgeable, and their general manager, Carlos Aguirre came out of his office to speak with me personally to make my deal happen, which I have never experienced at a dealership before. If you ever need a car, ... Read More Google - May 6, 2024
Melo and Nathaniel were both incredibly professional and most importantly honest. They did exactly what they said they would do for us on the phone when we arrived. Thank you to both of you.
I had an Awesome experience with Maddie and Steven! The GM was helpful. No pressure sales experience, all Electronic Contract/Paperless! Easy to sign and go. Nice Selection of New & Used Vehicles to choose from. Great Financing availability! Newly Remodeled Modern dealership Interior. Try this Dealership out first! You will find exactly what you want! **edit** In fact the dealership was so helpful (I had to edit & add) at a difficult, but positive time in mine & kids lives were freshly starting over, we had no vehicle. The kids had only bikes at 3 & 4 years old and I ... Read More Google - Apr 5, 2024
I bought my k5 from Ken Garff over the phone everything was very smooth, upfront and professional thank you Kevin Blachowski
Wil Sheaf is a great salesman. Does not push you into things you do not want. He is very knowledgeable about the vehicles which seems rare these days.
Excellent customer service
Had an absolutely amazing buying experience working with G, spoke to her on the phone, told her which vehicle I was interested in, and she had it pulled up by the time I arrived at the dealership. Not only was she extremely professional, but she was very knowledgeable about vehicles and made the buying experience as quick and painless as possible. Not only will I be coming back to her, but I'll be referring her to every I know.
This place is the best in the biz!
Great Dealership and service station!
I have a 2022 Kia EV6 FE. It has a very low profile. The front air dam under the front bumper is very close to the ground and I inadvertently scrapped it on a curb. It came loose and fell down onto the ground. I was close to Ken Garff Kia and drove into the service drive with it scraping the ground. The service writer immediately got it into their service department and within an hour had it attached back up to the underside of my car. I was so taken with his courtesy and efficiency that I will be back ... Read More Google - Feb 1, 2024
Always get the parts I need here
Nathan and Melo helped me secure a vehicle with a challenging credit history. They both stayed after the dealerships closing time to ensure I was ready to pickup the vehicle next day. Their hardwork has really made an impact on my life and I look forward to having my vehicle serviced at this location. The staff is really dedicated to their work and go above and beyond to ensure customers are satisfied.
Marcus and the Staff were great, spoke to Marcus via text and email for a few weeks before i came in...They had me in and out fast. Thanks Steve for helping explain the finances etc...will be back!!
Because my 2008 Mercedes died, I purchased a used SUV (2017 Lincoln MKC) from Ken Garff Kia on 12/30/23 and received excellent customer service. Jordan did an excellent job making sure I was a happy customer. Will communicated with me throughout the process, and Sean made sure my loan payments were affordable. I would recommend my family and friends to go there for their next auto purchase.
2/19/23 The story has changed. The Lincoln SUV turned out to be a lemon. The check engine light kept coming on, and the car eventually started overheating. I took the car back a total of 5 times in 7 ... Read More Google - Jan 11, 2024
Only come here for parts. People are always nice and friendly in the parts department.
I call Ken Garfield Kia to see if they can repair my Kia’s body damage. They only seem to fix mechanical issues. The Kia rep did give me another number to call to have my Kia auto body damage fixed. Which was nice of them and helped me get my car repaired. Very nice and helpful staff without any sales pitches or upgrades. I recommend you give them a call if you have a Kia for any questions or concerns.
I bought a used 2017 F-350 from Ken Garff Kia Bell Road and had a great experience with Melo. She was very easy to work with and made the buying experience as stress free as possible. I would recommend Melo to anyone that is looking for an enjoyable experience when buying from Ken Garff Kia Bell Road.
The only reason I am not giving 5 stars is that the gas tank was at 1/8th tank. I test drove the vehicle that day and assumed it would be filled up prior to leaving. I should have noticed the fuel state prior to leaving ... Read More Google - Dec 31, 2023
Madelyn Creer, an advisor at Ken Garff Kia, was an amazing employee. She was very helpful and professional. This morning when I brought my car in for an oil change, she happily explained the services I would need while also listening to the concerns I had regarding my vehicle. I was extremely pleased with the expeditious services my vehicle received at this showroom, as it was efficiently addressed within an hour. For this, I recommend owners of KIA/Hyundai who live in Phoenix to service their vehicles at Ken Garff KIA Phoenix.
Really enjoyed the Give Back XMas festivities 😆 we are very thankful for the gifts as well as the tree, it's so big & beautiful! God Bless you all.
We had an amazing experience!!! Ernesto was great from start to finish!!! Steve was quick with finance side!! The whole team was great… we had our youngest 2 kids with us and they were beyond accommodating!!!
Fast. Direct. Knowledgable.
I just had my 2015 Kia Sorento serviced at Ken Garff Kia, Bell Road. John White was my service guy. Not only did John go above and beyond in explaining things I had no idea about (like the fact I had an extended warranty that I forgot I had), but was so courteous, kind, helpful, cheerful and super to work with. One of the best experiences at a dealership in a very long time. Thank You John for your service. I will be referring Ken Garff Kia Dealership, but more specifically, YOU John, as a service agent. Thank You so much!
They've treated me well. Put a new motor in my 14 sportage with no hassle due to a recall, they paid for my rental. They will try to sell you service that may or may not be needed, but what dealership doesn't.
Great service! Thanks again
I had to bring my car in because of a recall. My service advisor was James and he was nice he was professional and he had the work done on my car in a timely manner. Since since I need some information regarding that had been completed and he was happy to send it to me
I can’t even begin to express my gratitude to the Ken Garff Kia Bell Road team! They made my first new car buying experience easy, educational, and overall successful! I am EXTREMELY satisfied with the whole transaction from the sales consultant Detrick’s professionalism, transparency, and advice, the GM Armando’s flexibility and the F&I Director Shaun’s willingness to work with my budget while setting me up with the best possible vehicle service contract! Needless to say, Ken Garff Kia Bell Road has earned itself a lifelong customer!
Paul Horak was amazing! He was the first to meet us in the store, greet us, and offer us water. When we found the car we wanted, he was an active listener and engaged in the conversation. He took the time to listen to our requests and questions. We were very comfortable talking with him. He was the first car salesperson that made us feel like we were being heard. Paul is such a fantastic guy, and we would defiantly buy here again. I would also like to point out Nathaniel. He was also great to work with when dealing ... Read More DealerRater - Jan 17, 2023
Bought my Kia Soul here 2 years ago and have been bringing it here for it's regular service maintenance because the level of service at this shop impresses me every time i go there. I'm always greeted by name and promptly, car is ready when they say it will be and it's never a hassle, getting in and out of there is pleasantly easy. Thanks Jason for all you do!
Paul was extremely helpful and super nice. Got us the car of our dreams at a great price for the market today
My salesman, Paul, was simply amazing from the first time contacting. He made me feel very comfortable treating in my vehicle all from home. There was no hassle he was fast with the paperwork I told him what I wanted and he delivered. I have had several cars and always dreaded dealerships. He changed my mind on all that! Thank you Paul for all your hard work and attention to all the details I wanted!!!
I can’t even begin to explain how much I am thankful for James. My car was stolen and James has been helping me deal with my insurance company to get my car repaired. I’ve been planning on getting a new car and wasn’t planning on getting another Kia, but because of James’s exceptional knowledge and customer service I will be. He really goes the extra mile for his customers. Words can’t express how thankful I am for everything he has done for me thus far.
My service department guy is James. He was great, very pleasant, knowledgeable & he really went that extra mile.
Brought in for warranty repairs , purchased at this location, but ownership has changed. Fortunate that all of the great people in service stayed on with the new ownership. Great & quick service at this dealership
Our salesman John was awesome. He listened to what we wanted and didn’t pressure us. We got the deal we wanted and we were truly done in two hours. This was our best experience buying a car.
Ron is amazing! Love my new car! 5 star rating!
Todd was great. He worked with us to find the best option to fit our budget. We received a very good trade in value. Overall experience was pleasant and we would consider purchasing from them again.
Amazing Customer Service! Our car broke down in CA, all the Kia dealers in CA said 3weeks to look at our car. Had it shipped back to Earnhardt Kia and Service Manager Larry Donahue identified and fixed the issue in two days. Phenomenal Communication and follow through!
Exceptional service every time! Everyone there is kind professional and very helpful. After buying several cars from Earnhardt Kia on Bell rd., I will continue to do so.
Both Paul and Todd were super helpful and genuinely as excited as I was about buying a new car! Neither was pushy, they had fun and answered all my questions throughout the whole process. Thanks guys! I am super happy with my purchase and feel really good about the quality I know any KIA product offers!
As I have come to expect, the Kia Service Dept at 2121 E. BELL Rd always delivers expert service from technician thru consultant and front desk personnel! You are always kept informed up front, and you leave knowing you can count on your vehicle being fixed or serviced right the first time!
Todd was great.,not pushie.,very helpful in finding the right cat for me, he kept trying different cars.,until we found the perfect one. I bought the Kia K 5, I LOVE it. Wow what a car.. Thanks again Todd and John Lang he introduced. Me too Todd Thank you.! Lisa Peck
John Ahern was our salesman and was terrific. New car to look at was waiting, test drive was great, and we received a very good trade in value. We drove out in a new Telluride in less than three hours, and that does not happen very often anywhere.
My salesman Paul made the process of buying my Kia Sportage very easy . He was helpful and patient and guided me thru the whole process.
Took our 2021 Seltos in for a safety recall this morning and James Martin was my service advisor. The recall was performed very quickly and James did a great job of walking me through everything. We are regulars at Earnhardt and this is why. We will certainly keep coming back.
Ron helped my wife and I purchase a new Kia K5. He was extremely helpful and patient with all of the questions we had. He made the entire process very easy for us and we would highly recommend him. Hope to work with him again in the future.
My purchase about a year ago was beyond easy and a great experience and my service visits are even better! Their nice, attentive and courteous service department makes me even happier I purchased from Earnhardt Kia! Top notch!
James went above and beyond to help me with my service. I always bring my car into Earnhardt for service. The staff is extremely friendly and helpful.
Larry and James in service are amazing!!! This is my first brand new car I have bought on my own and the car is smarter than I am. I have had issues with the computer system and they busted their behinds to have it replaced with a new one. Along with owning a brand new car, comes the technology with it. I just took it back for a message about my tire pressure that wouldn't go away. After James sat in the car with me and walked me thru some things I didn't know about, I felt very ... Read More DealerRater - Jul 1, 2021
This is the third car I've purchased. Thanks Ron.
Took my 2021 KIA Seltos in for the first time service. Jason White, was my service adviser, very polite and professional. Jason explained the first visit procedures, the service was performed quickly and my Seltos was returned clean and serviced. I would recommend Earnhardt KIA. to my friends and family, Joe L ,Sun City, AZ.
When we pulled into the parking lot, we were met by a salesman within two or three minutes after arriving. Art was very accommodating and showed us the models he had available. We only went down to look but because Art was so good at demonstrating the vehicle that we leased immediately instead of waiting. Thank you Art!
I highly recommend this Dealership To all my friends and family. Ron Monaco was very helpful and answered all my concerns. This is my 2nd purchase. Love KIA Vehicles
Thank you 🙏 to the salesman Wally S. And to everyone that help me thank you. I appreciate all the help thanks 🙏 have a blessed and wonderful day
My day at Earnhardt was wonderful. My sales guy went above & beyond to make sure I got exactly what I wanted. Everyone was friendly & made sure I was comfortable & happy! Best dealership experience ever!! Thanks so much!
Scott F made my first car buying experience hassle free! He was very knowledgeable and helped me find the car I was looking for! I definitely recommend Earnheardt Kia and Scott F!
Took my new Telluride into the service department for its 1st visit and couldn’t have been happier! I worked with Leann who was very knowledgeable and friendly! She explained the process and was very prompt ! Everyone was very friendly and when I got my car back, they had even given it a bath! Looked awesome! Thank you!
Very reasonable, above my expectations, had a full synthetic oil and filter plus an air filter for half what Firestone wants. Thank you, definitely will be back
Worked with Paul, he was Very helpful, friendly and made sure I was happy with my purchase. would defiantly recommend this place to family and friends.
The best dealership I’ve ever dealt with, great service staff, Jason always a great person...reliable, courteous, exceeds in customer service, recommend 5 stars
Earnhardt Kia on Bell is the very BEST!!! I am on my 3rd Kia purchase through them and they always take amazing care of me! Scott and Trevor Clark have helped both of my children, both of my siblings and my Mom and Step-Dad purchase theirs as well. They make it a smooth and easy transition without any pressures!!
Earnhardt Kia is the best! I have been buying from them for years! I always feel taken care of by financing, sales and service! I highly recommend them!
Best car buying experience ever! These people were so attentive from beginning to end. Our sale was only about 2 hours and received a thanks text before we got home!
Nice Phoenix auto dealer. The salesman (D.J. Carnley from the Hyundai Earnhardt store) was superb. No pressure, a happy disposition and he was willing to come to the Kia store to sell me a new vehicle. He has sold my bestie three new cars. Sales Manager I interacted with was pleasant and experienced. No issues at all. I was in and out in an hour and a half (super fast in the car business) and very happy overall. I strongly recommend the Earnhardt and their family of dealerships. It really is no bull!
This was an very nice experience. Todd informed us about the features of the Sportage and the comparisons between the models. He made it all seem so easy to comprehend. We left knowing this was the right car for me. The dealership gave me a great trade in allowance for my Ford Escape and that made the Sportage very affordable. We put some money down to hold it until Monday, and on Monday went back to find it all prepped and ready for us. We were very please with the whole process. Never a drop of pressure.
Jason is always topnotch in providing safe, courteous, and efficient service. The service work done was prompt and explained in detail. The whole Service Team needs recognition!
Extremely courteous! Worked with us giving us several options to get us to the price point we needed. They made what could have been a stressful experience a great experience!
This is my 2nd experience with the Service Dept. of Kia located at 2121 East Bell Road. Both visits were pleasant, organized, and performed in a professional manner. I am very pleased with the way I was treated as a customer
Took my new car in to Earnhardt Kia to get it serviced/oil change for the first time. Jason did an amazing job and took great care of my car in a very thorough, timely manner. Will definitely be taking my Forte here for all my services.
My husband and I worked with Paul Horak at Earnhardt Kia to purchase a new Forte and trade in our truck. We had excellent service from both Paul and Mr.Ochoa the finance person.